There’s a bug with the order history where it isn’t displaying properly. We originally expected to have that fixed before this launch but it is more complex than we originally hoped. If your credit card has been charged then your order has been successfully placed.
Did you place your order the day that we announced Wyze Plug, @franks59? If so, the cart abandonment email may have been caused by the server difficulties we experienced that day.
Sorry about that! Sounds like the server issues left the item in your cart even though you purchased it. I’d probably remove it from my cart if I were you.
I ordered mine today via the app and everything went through fine however I’m not on any beta program (I wouldn’t mind testing). Just giving information on my experience.
If you’re using the regular beta app, those orders shouldn’t have gone through. But I’m glad you were able to complete your orders! I’ll let the team know about this.
And you can get this message (sold out until September):
We would like to thank all of the Early Backers for Wyze Plug. If you missed out on your chance to get Wyze Plug for Early Access, don’t worry, you will be able to make your purchase in September. Make sure to sign up for our newsletter if you haven’t already, to stay informed.
I’ve placed an order ( #687329) that is still listed as pre-order. I’m moving and need to update the mailing address. How should I go about doing that?