Like everyone I got the notice to be grandfathered into Person Detection and had till 10/21/2020 to sign up which I did. I didn’t have a person detection tick box so I submitted a ticket. In my account you can see I was registered.
Person Detection Only w/12-sec Cloud Video
Unlimited cameras for free.
The support person (through email) “adjusted” my account and you can see in the account when he did and boom person detection appeared. Except they signed me up for the CAM Plus trial. I told them I didn’t want that and was assured that after the trial the 12-sec person detection would automatically revert back. I told them I’d let them know after the trial if there were any complications. We all know where this was going. Trial ends and I reply to our conversation. Ticket closed.
Talk to support chat for nearly 2 hours. I had to explain 3 times the Person Detection tick box wasn’t there. They kept wanting me to look at events and filters. I explained early on that I can SEE the person detection events, but am not getting notified of them. Their solution was just to turn on all motion. I said no thanks because I didn’t want every notified event of every car or the wind blowing the trees.
So at the end they had me submit a log and was told hopefully my person detection would be fixed in a future update. What?
Am I missing something here? Shouldn’t I have it already? I understand there are other camera options out there, but I have this one and it worked great till Apple bought the rights. They developed their own person detection and it seemed to work ok so I’d like to get it to work like it should.
Thanks for any help.