Hi @stephen.froyd and welcome to the Community!
As I understand it, the camera was at 17% before you lost communication. Assume you’ve used the power switch to turn off. What is the indication that it is NOT off?
As a security measure, there is no Reset for the Outodoor Camera.
Suggest plugging the camera into the base station for charging. The App’s charge indication have been wrong in the past. Leave it charging for at least 4 hours.
When the battery drops below 20% and 10%, a push notification will be sent that says, “Low Battery. Unable to live stream.” Did you get that notification?