I ordered my outdoor set and V3 camera direct from Wyze. Last Thursday I received notice from both FedEx and Wyze that the products were delivered.
But the package never arrived.
I live in a high rise in downtown Atlanta with staff on premise to receive packages 7x24 and a secure process to hold them. No possibility of porch pirates here. Building security video cameras of the property show no deliveries from FedEx at the time claimed, and none on the day in question. Clearly the package never arrived and was presumably mis-delivered by FedEx.
I followed the protocol of Wyze, checked surrounding buildings for mistaken delivery, and waited two days before sending a Wyze support message. I contacted FedEx with the tracking number and was told to have Wyze initiate the “lost package protocol” by the sender. Wyze support has now gone silent on the ticket, and I have no product.
I am dumfounded at a company that has no telephone support, but even more that has no protocol for support response via email in a situation such as this.
I will be compelled to cancel the credit card charge, which I hate to do. All I want is to become a customer.
Any thoughts or suggestions?