Yessss! I wholeheartedly agree! WYZE has, since I purchased my lock a couple years back, continually promised that FUNCTIONAL Auto-Lock is “just around the corner”.
The folks who run the show at WYZE express boundless ambition and nothing the very best of intentions, however follow-thru does not seem to be a priority. It always seems that they have ANOTHER new product out there, and I feel that as an owner of an EXISTING WYZE product, I’m being given short-shrift.
Now they come out with alarm monitoring?!? Are you kidding me! Unfortunately, my experience with WYZE has been both inconsistent and disappointing. Attractive, well-priced and nicely constructed. Easy to install, lots of high-end features, and real humans to help you get your purchase installed! What more can be asked for? I, for one, was pleased and looked forward to seeing how things would unfold.
The experience afterward is not what had hoped. If you only need your WYZE product to do what has been actually IMPLEMENTED (versus the things that WYZE promises), I think your ownership experience should be pretty okay. You may decide to buy more from them as a result.
I recall studying this principle in business school, and this is where pursuing aggressive growth for a young enterprise can jeopardize that enterprise when the satisfied customer base returns (even after the first disappointed customers share their experience at large) to spend even more and another wave of disappointed customers is created when older products, allowed to die-on-the-vine as the R&D $$ is directed into the creation of still more new product. Eventually, that reputation WILL spread, and markets have long memories. Stock prices fall, venture capital fails and once promising futures come unwound. Maybe an established brand is looking to expand into electronics, and the struggling company is scooped up.
I would like to see a much brighter future for WYZE. If they stop this madness, turn about and realize the best salespeople of a brand is their customers- when Toyota sells you a car, they really want to sell you your next 5 cars… and they treat you like that. That is why they have become the largest auto manufacturer, while the greats crumble.
WYZE… why aren’t you folks CRAWLING these boards, resolving your customer’s issues? Why are you making these “castles in the sky” promises to fully implement features instead of rewriting the bloody code!!! Why aren’t you constructing a solid foundation upon which dreams can grow without boundary?!?