So after 30 minutes having a Wyze Wizard blame my app and my phone and never really addressing the problem. I started to do some experiments.
Tell me if you’ve heard this one. Wyze Lock and the Gateway will detect if your door is open (or closed). Most other manufacturers use a magnetic sensor (similar to a contact sensor for Wyze Sense), but not Wyze, they have a proprietary ‘sensor’ that they use (more on that in a minute). Many people have had this problem (there are multiple Wyze Forum & Reddit threads on this topic).
The Wyze Lock constantly or intermittently reports the door open, even when it is closed and locked. If you have the alarm on, it goes off. Sometimes recalibration works, sometimes it does not. Sometimes recalibration works but then fails again in a couple days. Wyze had some firmware update that was supposed to address it, but it evidently hasn’t. I couldn’t get my lock to calibrate other than the first attempt and I think that was a fluke. It went bad after about 10 minutes.
Now for that “sensor”. After experimentation, I believe that this sensor is in the gateway and it is a directional sensor (NOT, I repeat not a true positional sensor - ie, doesn’t understand distance, just position). Why do I think that. Well, the outlet that I originally plugged the gateway into is near where the knob/lock is when the door is in a 90 degree open position. It takes a bit of geometry to explain what I think is happening here, but if you draw a line from the closed door lock position to the sensor, the open door position of the lock does not stray very far from the line. In other words, the sensor in the gateway never recognizes that the lock has changed positions. It is my belief that the software does not understand these minute differences.
My evidence. I moved the gateway to an outlet on the same wall as the door, which means that the open and closed position of the door are about 10-15 degrees difference (as measured from the gateway). Bing bang boom, bob’s your uncle, the lock works and it understand a door open vs a door closed.
What this means is that when you position your gateway you MUST pay attention to the line of sight direction of the lock to the gateway and ensure that there is a substantial difference. Why Wyze didn’t go with a more definitive open/close sensor is beyond me. I would acuse them of trying to be too cute with their solution. They apparently didn’t think it through. All is well again though, but I could image for some, this won’t be such a great outcome.
Just my two cents (and if someone already figured this out, good on ya).