Wyze lock locking itself while door is swinging open even the auto lock is disabled

Early Access
#1

I have had the lock automatically deploy the deadbolt several times in the last 2 days while I’m walking through the door. So before the door shuts itself the deadbolt pops out (heard the motor) and when the door shuts behind me it can’t because deadbolt is out. I will submit a log and post log number. @WyzeJonathan @WyzeGwendolyn have you guys heard of that. Keep in mind we keep the door unlocked all the time. Auto lock and unlock is turned off. I have the times it occurred to help troubleshoot. Yesterday it happened but fortunately did it once I was in the house so I could manually unlock and didn’t get locked out. Battery is around 29%

Wyze ticket 496324

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#2

Sorry to hear about this Barry. It’s very odd because of your setting choices. I’m gonna be following this one very closely. I’m sure Jonathan and Gwendolyn will get you taken care of.

#3

I took the batteries out tonight until the logs can be analyzed. I might put a fresh set in and recalibrate to make sure.

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#4

When my door was auto unlocking even when auto unlock was off I would delete it from the app at night so I didn’t have to worry about it unlocking in the middle of the night and then add it in the morning. And I went through that process for quite a while. But Jonathan did a wonderful job of working with me through everything and I have a very well functioning lock right now.
@WyzeJonathan

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#5

Thank you for letting us know! I sent this over to the team.

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#6

@barrygabler, were you able to send in a log for us?

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#7

Yes. See the Wyze ticket number in my post. The support folks had me clear the Wyze app cache but as I have multiple versions of the app, the only one that has access to lock was alpha/beta. I did as instructed but also decided to put in fresh batteries and had to recalibrate. Hasn’t happened again yet. Since I have Auto Unlock off and auto lock off I don’t see how the app would misfire and cause it to lock especially which the door was open each time. Hopefully the logs get to the dev team to look at. If it happens again I’ll grab another. The ticket had the time stamps as well to look at.

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#8

Thank you very much! Hopefully it never happens again but please let me know if it does.

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#9

I have my lock on the side garage door which I keep open during most days. The time open runs approximately 8 hours. About 10% of the times I go to close the door the deadbolt has already moved to the lock position. Other that this weird action, the lock functions very well, including the auto open feature which gets exercised daily.

#10

I see this issue as well, I have my doors scheduled to lock but if the door is open and its time, it will still extend the lock. Sometimes I need to recalibrate because it gets confused. The lock knows the door is open but locks anyway. Not so smart.

#11

I have had the same issue with one of my two Wyze locks. Despite the fact that Auto Unlock and Auto Lock were off, it would still randomly lock. Occasionally this would happen when the door was open and swinging shut.
The first time it happened, the battery level was at about 25% remaining. I changed to fresh batteries and it was good to go until about 35%. Changed batteries and was fine until it recently started doing it again at 62% remaining.
I really love the locks but not sure what my next step should be - any suggestions?

#12

I’ll check with the team on this one. Have you contacted customer support about this?

#13

Yes, it was several months ago and I was sent a replacement lock. It appears that the replacement lock is the one with this issue now. I changed the batteries on it (Jan 8th) and its is working fine now. Just seems a bit odd to have to change the batteries with a reported >60% life remaining.

#14

No, I haven’t. For me, the big issue is for the door to notify the user that it is not locked when it is supposed to be locked.