I bought my lock a week ago and was able to set it up just fine. It’s been working for almost a week now.
This afternoon, when I went home, I noticed that the gateway’s green light is blinking. I checked the app and my lock and gateway are both offline.
I tried to troubleshoot and did all the steps available in the troubleshooting guide, but it still won’t work.
I deleted the device from my Wyze app and tried adding it back. I get to the part where I choose my lock gateway, then choose the wifi network and type in my password. After I try to connect, it quickly fails to connect to my wifi network. My wifi is working fine, signal is very strong, and my gateway is very near to both the lock and my router. All other devices can connect to my network just fine.
I try to reconnect at least 20 time as of this writing, but same issue, it won’t connect to my wifi. I tried a different SSID and a different router, same issue.
I did notice one thing. When selecting my Lock Gateway from the list during the pairing process, the serial number of my Lock Gateway is different:
It’s not the same as the one on the actual device.
Is there a way to reset the device? How can I fix this?