I am experience the same issues that @wolfcorner is. This is frustrating. I don’t know what detects the door close/open but is there opportunity to set a different threshold that might prevent erroneous reports of door being open when it is actually closed? I am thankful that I can still remotely lock/unlock the “open” device but it fails to auto-lock.
Heck, I’d even settle for a method of disabling the open/close sensor. It absolutely does not work, and since the auto-unlock and auto-lock rely on it, it basically nullifies the entire “smart” part of the lock.
I’ve asked multiple times in the threads about what type of sensor is used for door position and even tagged @WyzeJonathan but never got an answer other than a guess from other members. Personally, I haven’t had a single calibration issue at all from the the day it was installed, but being interested in tech, I’m curious. Not to mention, knowing how it works is key to troubleshooting for those that do have a problem.
All that said… I think there was at least 2000 locks sold in that first few hours of early release and I would bet a good percentage of those are community forum members. With that in mind, although there have been problems with calibration and other things, I don’t think I’ve seen enough different people post that it doesn’t work for it to be a large percentage.
Don’t get me wrong, even 5% is too high for a retail product, but it would take 100 failures to make 5% bad, 95% good.
I know I’ve seen several replaced due to the issue, and another several that verbally stated they would be sending it back. Hard to tell total population affected because there is no requisite to be in the forums to have gotten access to the EA buying period. I’d guess many probably just contacted support straight away if they had a problem, like a reasonable person, instead of banging their head into the wall over and over again.
My issue is that this is the second one now that’s having this issue. It’s like clockwork, I have to recalibrate the now, dumb lock, every day. Additionally, my rule created with my lock (see post history) still doesn’t run only during the specified time period, it does it all day long. The lock also doesn’t follow my notification rules, it’s like it has placed itself outside of the rules of the Wyze eco system.
I’ll see if I can get Jonathan to pop in here.
Thank you, Gwendolyn. If Jonathan can help us better understand the equipment then maybe there is something that we can do with our particular installations to prevent this decalibration.
I cannot comment on the calibration issue but I can tell you that Jonathan can give you a lot of information about the lock. I had an auto Unlock situation and he was very diligent about figuring out what the issue was and we believe we have it figured out. So I’m sure he’ll be able to weigh in and give some guidance that will get this solved for you. It may take some time. My issue took several weeks but we did get it solved. Good luck. You’re in good hands with @WyzeJonathan.
What is the current theory on the source of your random auto unlock issues? I need closure lol.
It’s my iPad somehow. If I don’t have the lock on it everything is fine. But as soon as the iPad is added to the mix i get Auto Unlock’s about 5-10x a day. He said they are looking at the logic and geofencing issues. iPad now has its own OS. iPadOS. I think that may have something to do with it. Because I’ve had my iPhone 8+ with the lock on it only and zero unauthorized Auto Unlock’s. But it’s worked every time I’ve come home to unlock the door. So I just turned location services off and Bluetooth off on my iPad app. So far so good.
Oh Interesting. I didn’t put the wyze app on any tablets but I’ll be sure to be mindful to keep an eye out for new issues if I ever do.
Please do. I’d be interested if you have the same issue. Mine is iPad Air 3rd gen
I only have android tablets but I can try later to see if my lock goes rogue after I install Wyze and turn on Bluetooth and location. I don’t think I would encounter this situation unless purposely testing. Bluetooth and location are pretty much always off on those devices.
1* Pixel 2
1* iPhone 8Plus
1* iPad 9.7 latest version
1* LG pad
Since lock swap out, only the open/close issue that occurred last weekend and after what @WyzeJonathan mentioned that their SDE fixed it in the backend, all goes well for now (knock on wood*3)
That’s great news. You were having a lot of issues with that weren’t you? Awesome it’s fixed. @WyzeJonathan is very good
That is very good to know. I don’t use Apple. This is information that might explain a few things. Thanks for the heads up!
Thank @WyzeJonathan too. Believe me it was a group effort. I don’t know if or how many people helped him or he was on his own. But we finally decided to delete the lock out of everything but my phone. Test and zero unlocks. Then slowly started to add devices. The iPad always seemed to be the hiccup. We had our suspicions but the last testing basically proved it. Kinda sucks for me because being disabled I use iPad a lot for bigger screen. But I almost always have my phone within arms reach so not a big deal. And not worrying about auto unlocking all the time is great. And I’m sure Jonathan is looking at fix for sometime down the road.
I have two locks, and i was having issue with the “open/close” status of 1x lock but no unexpected “lock/unlock” with both. after the swap out of that faulty? lock, the “open/close” status had a new twist after a few days. It would show “open” in the device listing but once you click into the device, it shows the correct state, “close” and @WyzeJonathan said it was a known issue that they would fix. After a day or two, all of my locks have been acting normal (knock on wood*3) since then. I also don’t have “auto lock” or rules enabled as I am waiting for the keypad
We had an server bug that reports wrong door state on the device list. This issue will be resolved by next app update.
Sorry for the late response. I have been investigating this issue for the past few days.
Basically, the door sensor in the Wyze Lock uses a gyroscope like in your smartphone to detect the position of the door. During calibration, the gyroscope is being programmed to know what is the open/closed position of the door.
I have not been able to track down the cause of the calibration reset just yet. I need to work with other groups to find the root cause of the issue. I can say that this is only affecting a very small amount of our EA users.
Possible cause of the calibration issue:
- Door slamming can cause gyroscope to lose calibration
- Gyroscope defect
I apologize again for the late response. Once I have more information, I will definitely update you on it.