WYZE LOCK automatically unlocks randomly

Hello,

I installed the WYZE lock last week, very easy process. Had some issues but re-calibrating the door seemed to work.

WYZE app installed on 5 family phones (1 iphone - 4 android) with access to LOCK. Geo fencing enables on all of them with AUTO-LOCK and AUTO-UNLOCK enabled.

Issue: Auto-Unlock works when I come home and Auto-Lock also works when I close the door. But after few minutes, it automatically “UNLOCKS” without us doing anything. This has happened many times and I can’t seemed to figure out. So I re-calibrated the door again but it keeps doing this. It is extremely disturbing, unsafe and not secure at all to find out that we are all away from home and our main door is Unlocked for anyone to come in and steal.

I have opened a support ticket but would like to ask this community if anyone has encountered this issue and/or how did you fix it? I am very unhappy about this experience. I have about 10+ cameras, various sensors and now Lock. Please Help. Thanks.

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Yes I have dealt with this since I had the lock in early access. I dealt with Jonathan at Wyze for weeks and we discovered that it is the Apple Maps that they’re using. If you sit there and watch the Apple map with the geo-fence you will see your GPS locator move, slide and jump all around. It will jump outside the geo-fence area and then jump back in and that will trigger an auto Unlock. If you’re on android I do not know what the issue would be

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Are the other family members on their own accounts and using the Wyze products as things you’ve shared with them, or are they all using the same account? I say this because if you’re all on the same account, it could cause issues with location, etc.

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Thanks for the quick response.

I have 1 iphone and the rest are android. This happened many times while the iphone was away from home.

Did this issue get resolved with you?

All the family members have their own Wyze accounts.

Thanks

With each update it has gotten better. It is not 100% cleared up but I was getting auto unlocks multiple times a day. Now I get an auto Unlock maybe once a week. So they are figuring it out and working on it and I can tell you @WyzeJonathan he really worked hard and put a lot into trying to figure it out. So they know it’s an issue and they’re doing everything they can to work on it. If I wasn’t happy I would be honest and tell you that I’m very unhappy with the lock but I’m not. They’ve done a lot to correct the one issue that I have.

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I absolutely understand and like WYZE and support them just like you.
The purpose of LOCK on the main door of our HOME is supposed to be safe, secure and strong so we know nobody is breaking in or trying to break into our homes.

When we are home, I understand that we can always use secondary locks or stoppers from inside the home to secure the door. But when we are away, we need our LOCKS to do its purpose.

I will wait and see what solution @WyzeJonathan and his support has for me and others like me.

Thanks for your time and input. Appreciate it.

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Glad to help. If I did in any way. @WyzeJonathan will definitely give you some advice and help and I just can’t say enough about the guy sorry. I just, he helped me so much that I just can’t praise him enough!

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Mine opened during the night like at 5am and then the next day at 3:45 or something like that and we didnt noticed until we got up the next day. Understandably the wife freaked out and we turned this feature off. NOT worth the risk.

We’ll have to wait until this is 100% fixed before trusting this. I dont need someone coming into my home while my family its sleeping.

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That is exactly my worry. Safety of my family.
I hope WYZE has an explanation or a solution to this, soon.
And if this LOCK is not doing what it is supposed to do, then why are we wasting our money on it?

Thanks for sharing

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I have been having a similar issue since I got the lock. My wife and I have two separate accounts and we each have an iPhone. The lock has both auto-unlock and auto-lock enabled. When we arrive home at the same time, auto-unlock will work and then auto-lock immediately as it should once we close the door. Then a few minutes later the door will auto-unlock again and we have to manually lock it. With advice from support we installed the beta app and now have the most recent release of the beta app but it’s still a consistent issue. @WyzeJonathan any suggestion on what else we should try to fix this issue? If we don’t notice the lock unlocked again we leave our home in a very insecure state.

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In my opinion, the lock works correctly - you are at home ( according you geodata) and in bluetooth zone. Here is a lock and it opens as soon as compares the two conditions. No wonder other manufacturers do not implement the function of automatic unlocking. I think it would be better if tech NFC was built into the Wyze Lock instead of Bluetooth.

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NFC would definitely be more accurate and consistent. However, unlocking randomly while home isn’t how it’s supposed to work since 3 conditions are supposed to be met for Auto Unlock to work.

  1. Leave the Geofence area
  2. Return to the geofence area
  3. Connect to BLE low energy Bluetooth within a certain amount of time (10 minutes I think)

If you don’t leave and return from geofence, it should never auto unlock

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I noticed that when the phone is in the room, it determines its geo position according to the towers of the mobile operator, not according to the satellites. Such geopositioning is not accurate and possible during such a mode the Wyze Lock thinks you’re out of the house.

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Yep. You are correct. It’s not working correctly. It’s not supposed to unlock when you’re sitting on your couch for hours.

Jonathan and I worked on this for probably a month. I bet I sent him 30+ logs. We discovered it’s Apple Maps in iOS. If you leave the map open where you put your address in you’ll see your gps marker move slightly, slide around and completely jump out of and back into the geofencing area. This causes the Auto Unlock because your phone feels it left when in fact it hasn’t moved. Jonathan and his team have drastically cut down on this. How I don’t know because it’s really Apples fault imo but I was getting several a day and now I might not get one a week. @WyzeJonathan deserves a lot of thanks. I personally know he worked a lot of hours and weekends to fix this. It’s not perfect but it’s darn close from where it came from.

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I think they have a “fundamental” problem and they need to find a better way/technology/algorithm to process this. I am thinking out loud so please bear with me.

  1. How about along with geo fencing and bluetooth, you also use the “WIFI” proximity to code the logic.
  2. Or how about using the phones exact GPS location (rather then geo fencing). So the Home address/co-ordinates are already saved in the system. Then use the phones GPS’s co-ordinates and let the users select at what distance they want the lock’s logic to be triggered (along with bluetooth and home WIFI criteria).
  3. Or use some kind of sensor (may be RFID) in or on the LOCK that will track when the Phone is crossing the door and entering inside the home. Use this information in your algorithm, to keep the door locked. Just like how RFID sensors used in retail theft prevention.

Any more ideas people? We need to find a solution to this problem soon.

Thanks

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My Opinion - Ideal would be to unlock the lock with NFC. NFC is present in phones, watches and tags. Wyze have to developed application for all popular smartwatch operating systems.

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I like that you’re trying to find a solution. But your post shows how hard it is to fix.

#2 for example. The system already uses your exact GPS location. That’s not what geo fencing means. It uses your exact GPS location along with the information you provide. Then it creates a “geo fence” around that area. Once inside you have 10 minutes to get to the door to Auto Unlock. If you never leave your yard for example you’re still going to be inside the geo fence so Auto Unlock shouldn’t work. Only once you’ve passed out over that invisible barrier and re entered should you be set to Auto Unlock again.

Maybe Wyze needs to use more reliable GPS providers. Apple obviously isn’t very consistent to say the least. I don’t know what they use for android.

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I love your NFC idea. The biggest hurdle for iOS users is Apple. They just started opening it up for minimal more uses with iPhone 11. Otherwise great idea and a secure fix. You have my vote.

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I’m also curious about how large the problem is. Don’t get me wrong, it’s a lock and if it opens when it’s not supposed to for even a small percentage of folks, that’s a bad thing so I’m not minimizing it. The early release was a couple thousand locks in January and now we have the full release with who knows how many sales.

I wonder if this is happening to a very small percentage of people, like dozens, or if this is a wide spread problem which would require an all hands on deck approach and halting of sales until it’s solved. Only Wyze would know how many have contacted them about the problem and they may not say, but the size of the problem might give an idea of urgency.

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