I installed the WYZE lock last week, very easy process. Had some issues but re-calibrating the door seemed to work.
WYZE app installed on 5 family phones (1 iphone - 4 android) with access to LOCK. Geo fencing enables on all of them with AUTO-LOCK and AUTO-UNLOCK enabled.
Issue: Auto-Unlock works when I come home and Auto-Lock also works when I close the door. But after few minutes, it automatically “UNLOCKS” without us doing anything. This has happened many times and I can’t seemed to figure out. So I re-calibrated the door again but it keeps doing this. It is extremely disturbing, unsafe and not secure at all to find out that we are all away from home and our main door is Unlocked for anyone to come in and steal.
I have opened a support ticket but would like to ask this community if anyone has encountered this issue and/or how did you fix it? I am very unhappy about this experience. I have about 10+ cameras, various sensors and now Lock. Please Help. Thanks.