Wyze Lock: Auto Unlock with Wyze app not open

I’m getting ZERO percent accuracy the last month… from the day it arrived after pre order, this lock has worked perfectly (for the most part) except when we didn’t realize the batteries were low. This past month it hasn’t opened automatically at ALLLLL that I recall. It’s open from the app or my dog notifies people inside to come open the door for us… what changed bc it didn’t matter before if the app was open or closed, it opened the door before we got to it or right as I went for the knob. Then it became super slow and when I’d be fumbling around trying to get my phone, it would open. Then stopped opening at all…