Hello Beta users with Wyze Lock,
Thanks to many volunteers from this group, we have improved auto-unlock issues. Please download the latest beta app and test out auto-unlock if possible.
There is still a lot of work to be done so if your auto-unlock is not working properly, please submit a feedback log by going to your lock’s settings page > Device Info > Submit a Log > Lock Performance. This will help us in improving the auto-unlock experience.
Also, here are some auto-unlock tips:
You do not need to open your smartphone when approaching your Wyze Lock. The Wyze Lock should auto-unlock even if your smartphone is in your pocket.
Opening up the Lock page in the Wyze App during the auto-unlock sequence will actually cancel auto-unlock because bluetooth connection will take over auto-unlock connection. This is why you might see “Auto-unlocked canceled” message when you open up the lock page. We are currently working out a better way to implement this but please be on the lookout for this.
There might be incidences where auto-unlock will take more than 10~20 seconds for it to happen. We understand this is not a good experience right now. We are working on improving the experience.