Wyze Home Monitoring - Won’t Disarm

I’m hoping I’m not the only one experiencing this and that someone else has some ideas (support ticket is in, but I’m seeing it might be a while).

If I arm my Home Monitoring, then disarm via the keypad during entry delay the keypad switches to disarmed, the hub says disarmed, and I get a notification through the app that it is disarmed, but at the end of the delay I get a notificaton that an alarm has been triggered and the I need to talk to Noonlight to have them disregard.

I tried to reset the hub and my whole monitoring service but the problem persists. I’ve just stopped using the service for now.

Any ideas?

Wyze had a massive disruption to their servers in the past few days. To fix my HMS I had to reboot my router. Give that a try.

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Unfortunately that did not resolve the issue.

You may be beyond what us fellow users can do for you. I’m assuming your support ticket is not from a log? Logs only go to the developers for future fixes.

Yes, I have a support ticket and logs in.

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Same exact issue. The keypad does not respond consistently. Some times it requires the code to switch modes, sometimes it won’t disarm and calls the security service as you described. I can’t find anyone to help. Currently the system has been down since the 12/15 cluster F. The app won’t respond for Home Monitoring.

Yes I’ve rebooted, re-logged out/in, etc. that’s all a placebo I think.

It’s been really frustrating, especially considering it was great until now.

I see all kinds of info on other devices except the Alarm system which in the grand scheme of things, is more important than a plug or lightbulb. HMS still down. And why there are a line of people wanting to put the burden on the customer to fix and communicate problems is interesting.

I’m just glad they got the Flash Sale to pop on my app but can’t get their alarm service working tbat I’m paying for.

Call Support. They are open right now. (206) 339-9646.

I’ll give it more time. Currently “longer than expected hold times” which is a lie. I expected long hold times.

I haven’t gotten any help from Wyze with this. The system is unusable. What a waste of money.

Disarmed, but alarm is still triggered. Still need to deal with Noonlight every time I disarm.

This has been such a frustrating experience. Wyze sent a new Sense Hub… that didn’t fix the issues and by the time it arrived the ticket was closed and I can’t reply.

Am I really the only one who can’t actually disarm their system?

I had the same issue. Can only disarm with the keypad. It takes about four times that I have to enter the code. Sometimes it makes me unlock it by entering the code, and sometimes it does not. Before they sent me a new unit that Noonlight thing was dispatched every time as you describe.