Sounds to me like bluetooth is not working. Just to be clear regarding the process:
- Open app and run add device, select hub
- Press setup button on hub and hear ready to connect
- Confirm in app that you heard the message and you are close to the hub.
Does the app connect to the hub or say hub not found?
If it doesn’t pair with bluetooth, I saw a video suggesting you press the reset button on the hub a couple of time and try again. You MUST connect using bluetooth in order to complete the setup. Without the bluetooth connection there is no ethernet and no wifi so no IP.
Do you have another phone you could try?
Just found this post – is your phone up to date?
Other suggestions included: disable/re-enable bluetooth and wifi; reboot/power cycle phone.