Wyze home monitoring hub disappeared

Hi there

I received my home monitoring bundle yesterday.
I set it up following the instructions and everything went smoothly.
With testing it works well.

But 1 hour later when I opened the app, on the monitoring tab it keeps throwing error message saying “unable to load monitoring setting” as you can see from the screenshot. And no camera or anything appears on this tab.
Also the app will not allow me to change the mode, home or away or disarmed.
Basically the app is useless.

I deleted the hub and reset it a few times. Same thing happened. For the first 1 hour it worked well and then the same error showed up.
Pls help.

By the way it has nothing to do with the way I connect the hub to router.
I did wired and WiFi.
Same problem.

I would submit a log via the app. Account - Wyze Support - Submit a log, then contact support.

WYZE Support

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I did. No response yet.