My headphones will not connect in the Wyze app and now they won’t power off. I was able to pair them with my phone through the native blue tooth settings but not connect them in the Wyze app.
In addition to not being able to power them off, they will not go in to pairing mode, delete all the devices (holding power button for 7+ seconds), activate the voice assistant, activate/change noise cancelling settings, etc.
Basically at this point, they are powered on with a solid blue light and will not do anything else. I’ve even left them sitting untouched for several hours and they don’t auto power off like they should.
I have a support ticket open and chatted with support earlier. The chat rep didn’t have any answers and ended the chat saying that he would email me troubleshooting steps but I haven’t heard from them yet.
Any ideas on how to get them to power off so I can try to set them up again?