Wyze headphones won't finish pairing with the ios app

My headphones stopped responding to touch commands and the noise-cancelling seems to be less effective. I figured updating the firmware would fix this.

So, I opened the app which I haven’t used in almost a year and could not get the app to connect to my headphones. So I removed the device. This then brought a new problem. The app would find my headset and would pair, but would never get to the point where it would ask you to cover the right panel. Instead it will ask to select an accessory which I do, and then will say headphones found, only to take me back to the select an accessory page.

I have tried uninstalling the app, forgetting the headphones, and restarting my phone but nothing seems to fix the problem.

Hello @HamSam and welcome to the community!

Are you using an Android device, if you are and the Android version is 12+ can you go into the permissions for the Wyze app and make sure ‘Nearby devices’ is set to allow?

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I’m using Apple IOS 15.5

Can you try to connect on another device? Also try turning Bluetooth off and back on for about 10 seconds on your phone.

Happened to me today - just received them.

-Hold the power button long enough to clear the devices list.
-Shutdown the headphone with a single power button click.
-In the iOS settings app, in the Bluetooth section, select the Wyze headphone and “forget the device”.
-Return to the Wyze app and add a new device. Select the headphones.
-When asked for pairing, press the power button once.

Don’t press and hold to activate pairing until requested.

Should be good to go.

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