Wyze Headphones will not turn on

My wyze headphones worked for a couple of weeks but now will not turn on. The charging light turns green and then I disconnect the power cable and press the power button but they don’t turn on. I have held down the ANR button for 7 seconds and then tried the power button but still they don’t turn on. I have also tried holding the power button down for several seconds but nothing. Using app on iphone 12.

@jlaurento Welcome to the forums! Sorry to hear about your headphones. I recommend reporting this problem to Wyze customer support, they will be glad to assist you.

Wyze Tech Support (206) 339-9646

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I have the same issue. I updated it on the app and now it stop working. If I power on no sign of. It is dead totally. How can I power on my headphone. I did all ANC thing but stilll nothing

I have the same issue with my headphone. I can not power on the headphone. When charging it show a green light and removing the power cord it is dead. What did you d’intimidé yours?

Wyze is sending me a new set. It appears this issue means you have a defective pair.

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Lucky you!!! I will contact them tomorrow if possible to get help. Thank you :pray: