Wyze Error Codes (table)

List of Wyze camera error codes:

Error code Description How to resolve
-90 Device offline or not connected to server See ‘Connectivity’ Troubleshooting
-42 Failed to setup connection See ‘Connectivity’ Troubleshooting
10003 Authentication failure Restart camera and Wyze app
-20011 Connection timed out See ‘Connectivity’ Troubleshooting
-60 Cannot connect to the server See ‘Connectivity’ Troubleshooting
-41 Network is unreachable See ‘Connectivity’ Troubleshooting
10001.2 Camera is being upgraded Please wait 5 minutes, then try again. If the camera shows a solid blue light but is offline, try power-cycling the camera.
-20010 Invalid session channel
-20027 Channel is being used by other devices on the network Please try power-cycling the camera. If this does not work, try factory resetting the camera.
-20002 Max number of channels reached
10003 Firmware operation failure Please try factory resetting the camera. It this does not work, a manual firmware flash will be needed.
27 A client stops connecting to a device by calling IOTC_Connect_Stop() Attempt to reconnect to the camera in the app, or close/quit app, then re-open app and attempt to reconnect to the camera. Submit a log if the issue persists.
0 Connection failed Please connect your mobile device to a different network or try again.
2 Connection failed Please check your mobile device’s network connection.
20 Connection failed Please try power-cycling the camera.
06 Failed to fetch video from cloud Please try logging out of the Wyze app, then logging back in. Return to your Events, then try to load the video again. Submit a log if the issue persists.
-1 Failed to update device list Please make sure you are connected to the internet or mobile data. If the issue occurs with internet/mobile data connection, try deleting and reinstalling the Wyze app.
400 Request failed: Bad request Please make sure you are connected to the internet or mobile data.
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