When my doorbell came a month ago, installation was a breeze and it was up and running in no time. Worked well too. Then all of a sudden, a couple days ago, I was unable to view the live feed and it appeared the camera did not have a connection. This was a good opportunity for me to see if my new mesh network would be able to make it work again.
I tried adding the doorbell again, which is the standard procedure for changing the wifi network. Had a little trouble with the reset button at first as it would not say “ready to connect”. After a couple more presses, I was able to get it in setup mode. Setup completed, but I was unable to view the camera in the app and pair the chime. I then did a factory reset. Completed setup as before but still does not work.
Do I have a defective doorbell or is official factory reset documentation wrong?