I install my doorbell cam the other day and the only issue I have is the the picture durning the day is not in color. It has a red hue to it and I don’t know how I can fix that. It’s not in direct sunlight. It’s a covered front porch. Any ideas
Try turning the IR lights on, then back to auto or off. If that doesn’t work, try power-cycling the doorbell by cutting power to it for 10 seconds, then turning it back on.
If that doesn’t work, You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
Share a pic? Thx
This is what it looks like. I have cycled thru the night vision several times. This only during the day.
Senor is toast. Time for a replacement
Wow, that is strange. Request a replacement.
same issue here. I believe it started after FW update to the recommended v18.104.22.168
Does anybody have a solution for this issue?
That looks more pink and pastel than a 24-hour long vaporwave youtube vid. I’d get my doorbell replaced or at least contact Wyze support if I were you.
Same issue here - sent a note to Wyze support, waiting for a reply.
The CMOS video sensor “sees” in a wider spectrum of light than your eyes. At night, this is good because when visible light is missing, the camera still detects infrared.
But in the daytime, the camera needs to have an IR cutout filter between the lens and the sensor otherwise you’ll get odd pink/red images.
I had an Apple iSight FireWire camera (ask your dad) and a common hack twenty years ago was to remove the IR filter so you could have low-level night vision.
So, your problem is the filter is stuck. If you have experience with the v2 cam, you hear the click when the solenoid moves the filter in and out of line-of-sight when switching between day and night (whether you have the IR illuminators activated or not).
It’s a hardware failure. Ask for a replacement or your money back.
Sensor is fine. Filter is toast.
Wow. Great info. Feel a little smarter after reading. Thanks!
@chrisjost You are right - my picture looks exactly like the segment with "Full Spectrum (No filter) in your diagram. But I still believe it had something to do with the FW - probably the toggling of that filter is managed poorly. I am saying that only because today I’ve got a notification for FW update to 22.214.171.124 and after the update, the doorbell seems to be OK. I have requested a replacement already and currently I am expecting it to come but at least for the few hours since the update, the old one seems to work OK… or it maybe just multiple switching from night to daytime mode removed whatever debris were in the filter
Yes, it’s possible there was a problem with the firmware activating the filter. However the reports are few so I’m going with Occam’s Razor here.
“If you hear hoof beats, think horses, not zebras”
I guess that depends on where you are. Where I live the hoofbeats are more likely a herd of elk!
Same issue. Support is MIA. I’m doubting my decision to back Wyze on the doorbell as there are so many issues.
Have you tried calling?
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
I finally got mine to work with correct color. I had tried all the things that support suggested, and had already started the replacement process, when I decided to try one last thing. I took the camera off it’s base and pressed the reset on the back of the cam a couple of times. That meant I had to redo the whole setup process, but when I was done it all worked as it should! Now if we could just get the Alexa app fixed…
Yeah I have been waiting on support too. But I will try to reset like
I have done a full reset 3 times. Still have the same issue. It’s definitely defective. It is so difficult to get actual support from Wyze. They need to make it easier for customers to get replacement devices.