I have two Wyze Doorbells installed at two different locations obviously using two different routers.
Both doorbells work and the chime works. My problem is I am unable to save the Chime settings on either one after changing a Chime Tune or Volume Level.
One doorbell is stuck on default Volume Level 1 and Space Wave Tune. I can change the volume level and Tune to whatever I wish but it does not get saved after I exit the page. If I ring the doorbell the Chime does a low level Space Wave sound. One thing to note, when I change the Tune to Doorbell 1 for example the Chime does not make a sound as it should to indicate the Doorbell 1 sound.
Everything worked when I initially installed the doorbell and Chime. The problem possibly started when I changed the wifi network to a different SSID and Password but I am not sure.
I have tried all the normal stuff, reset the doorbell, reinstall the doorbell, reset the chime, reinstall the chime. Power off the doorbell completely. Nothing fixes the problem.
The other doorbell is at a remote location so I can’t try much of anything to fix it. It also worked when I was there but is is stuck on Doorbell 1 Sound and Volume Level 1. I can change those setting and exit the Chime but when I go back in it is back on Doorbell 1 and Volume Level 1.
I also changed the wifi SSID and Password on that one when at that location.
If none of you have changed your wifi information on a Wyse Camera or Doorbell you basically have to do a reset with the Reset Button, Hear Ready to Connect and follow the prompts from there to setup your new wifi information.
Both Doorbells are on Firmware 18.104.22.168 and both Chimes are on Firmware Version 0.0.0.1 and my Android Phone is on Android 11 and Wyze App v2.21.14
EDIT: Just became a Beta Tester and updated to Wyze App v2.21.25 and still have the problem.
Has anyone else had this issue?
EDIT: Neither Doorbell or Chime came directly from Wyse. One came from Home Depot and the other from MicroCenter if that makes any difference.
MY Android Tablet is on Wyze App v2.20.3 and it also cannot save a Chime Setting.
Forgot to mention, I also changed three V3 Cameras and three V2 Cams at this location to the new wifi information using the Reset, Ready to Connect and follow the prompts. All six cameras are working fine so pretty sure it is not my network. Same thing at the remote location, changed a Pan Cam and several V2 Cams there and they also work fine.