I have been using my Wyze Door Lock for about a 5 months. It was working fine, up until a few weeks ago, The Wyze app on my Android phone stopped working with the Door lock and Lock Gateway. The message “Unknown error” pops up when I try to access the Door lock icon on my phone. All other products work fine; Wyze Thermostat and 3 Wyze CAMS- no problems, I tried to upgrade the firmware, doesn’t allow my access to the Door Lock. “Unknow error” pops up when I press the Door Lock icon. Please help. Thank you, PJ
Welcome to the forum @pandaboy!
Not sure what troubleshooting steps you have taken thus far. But a good first step is to make sure you are on the latest (most updated) Wyze App version on your mobile device.
Have you tried a reboot of your Lock Gateway? You can simply unplug the gateway (30 seconds) plug it back in making sure you get the green light then see if you get access back to your lock.
If not, please provide some additional details so that we can assist you a little further.
Phone/Device Type (iOS/Android)
Firmware Version on the Lock and Gateway