From last year until now I have bought several products from WYZE. The reason I decided to go with their product because of the price and rating from Amazon. The devices I bought were Camera V2, door sensing devices, and a wireless plug. Those devices I bought works great at the beginning but, they failed right before and after the 1-year warranty mark. Those devices were not completely failed but it was unable to sync/add to the WYZE app. The WYZE has released a lot of good products but I’m now hesitant to buy anything more products from WYZE for that reason. I wonder if anyone from the community having/seeing the same issue.
WYZE products setup was easy and all the devices seem working great for a while. When it came close to 1 year the outdoor camera start to fail, It is still showing pictures but having a lot of horizontal lines jumping. I reach out to support and they send a new one. Right after that, the door sensing starts to fail. First I thought it was a battery and bought a new battery from Amazon. After I replaced the battery, it turns on but failed to sync. I reached out to support and they send me a new sensor device since it still covered under a 1-year warranty. The second outdoor camera is also failed a little after 1 years warranty is over. It is completely dead that not turned on at all. Since the warranty is out I can not send it back for a replacement. Just last month the wireless plug suddenly stops working. I tried to remove and back in but did not work. I was able to connect to the device wireless but it can not proceed to complete the configuration.
I really like all the WYZE products that I purchased so far and the price is great. But if I keep having to replace every year then I don’t think it is worth the investment. I’m just trying to reach out to the community to see if anyone run into the same issue or just me having bad luck with their products.
I look forward to hearing from you.