Wyze Customer support

Is it just me or has Wyze made a unilateral decision never to talk to a customer, EVER? Don’t understand why or how to use the Wyze cloud, difficulties using the products, more detail about a potential purchase, these questions are all intentionally routed to a messaging app, essentially cutting any verbal contact with customer. Often the support person doesn’t have a deep understanding of the product and offers an unappreciated humorous response that misses the mark.
Although Wyze products are truly ground breaking, they could be so much better received if the company made an intentional effort to actually communicate with more than a witty text. I know this will initially have a negative financial impact but just imagine the the upside of outstanding customer service down the road,

Have you tried calling on the phone?

Here is the phone number:
Wyze Support by phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT

2 Likes

That actually proves the point. Wyze makes an effort to mske finding the support phone numbers very difficult to find.

I believe that is the point. It’s expensive to supply knowledgeable support humans. Wyze’s claim to fame is selling decent profucts at low prices. You do get what you pay for.

Toll free: (844) 999-3226