Wyze cams are great. Customer service worst ever.
Purchased a returned Wyze Outdoor Cam in Nov 2020 that had a base registered to the previous user. Asked for a replacement over 7 months ago. Was told “oh, we can’t unlock the base station let me move the ticket to engineering” Ok
After another, 3 month go by open a second ticket. No response at all. I understand Pandemic shutdown but really?
In May open a third ticket to reference the first two. and customer support says “I can’t see that ticket…must be with engineering. wait a week.” 4 weeks go by and when I inquire that secondary ticket is closed. Lets see if the forum helps.
Whats up? Why no answer? Why no people? How in the world, do you talk to anyone?
Been telling people to get the Wyze cams but warning anyone to stay away from already registered cams