I’m looking for info on who I need to contact to request replacement of a defective Contact Sense. Of the 2 Contact Sensors that I receive in the Starter Kit, one arrived dead. I have not been able to activate no matter what I try. I opened a ticket (# 226501) on May 15 & have exchanged emails with Support staff. I sent the log file & did everything that was requested but am yet to receive any kind of confirmation from Wyze Support team regarding replacement. I’ve emailed several times in May & last on June 3.
Could you please help me connect with someone who can resolve this.
I’m disappointed & frustrated at this treatment. I’ve been a Wyze customer since 2017 & have purchased several Wyze cameras & the Sense Starter Kit.
Could someone from the Support team please help me?