Wyze cameras will not work after free trial ended

Cameras will not work after the free trial ended. Bought the cameras for my mother and now she has no way to use them for even the short recordings. Is this a common issue where cameras stop working when the 2 week free trial ends.

Welcome to the community @gndmadk .

No, this is not normal. the 2 week free trial is for Cam Plus. Once that expires, your camera will still function but you will only get 12 second recordings to the cloud. If you have an SD Card in it, your events will still exist there.

However, can you provide a little more info on Will not work? Can she connect to them, but there are no events? or is she not able to connect at all.

If you cannot connect to them, try this: If you have access to the camera, unplug the power from it, wait for about 15 seconds, then plug the power back in. After about 1 minute, your camera should be online again.

If you have no events: Start the App, go to the Events tab and check to see if there are any filters on. you will know if a filter is on as the Line below the work Events will have the Filter options, one of those woll be filled in. You can also click on the funnel - Top Right, and uncheck any items which are checked.

5 Likes

It might also help to post a screenshot or two from her Wyze app, showing whether the cameras are still listed and showing the contents of the Events tab.

3 Likes

In addition, screenshots to show any error messages or anything that helps explain what “will not work” is.

4 Likes

This just happened to me. My trial was up yesterday, now my screen is frozen and I have no access. I am not near the location, so resetting is not an option. Fix your software!