You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646
Or online: Wyze.com/support
Wyze Support has extended their live support hours for a better support experience. ( Excluding Holidays & Emergencies )
Monday - Friday 4 AM – 8 PM PT
Saturday 8 AM – 4 PM PT
This was stated in the “fine print” section.
Offer valid 11/27/2020 12:00 am PST to 12/15/2020 11:59 pm PST. Offer only applies to annual Cam Plus license purchases. Offer only applies to first-time Cam Plus users and annual Cam Plus license purchases. Upon purchase, a coupon code will be emailed to the email address provided for redemption on wyze.com for a Wyze Cam v3. Coupon code will give you $19.99 off your order from wyze.com during checkout. Offer not applicable to previous orders. Offer valid only on wyze.com. Offer is only valid for US and Puerto Rico users. Offer is limited to stock on hand. Coupon code is required for redemption. Tax and shipping costs still apply. Coupon codes have no value outside of wyze.com checkout. The Wyze Cam v3 will ship once stock is available to ship. This promotional Cam Plus plan may be canceled at any time and service will remain active until the end of the plan term. This promotional plan cannot be returned or refunded. Wyze Cam v3 coupon codes expire 03/31/2021. Wyze reserves the right to modify or terminate the promotion at any time without advance notice.