Didn’t you have to purchase a year of Cam Plus in order to get the coupon? You don’t get a free year, you get the one year which you paid for.
I’m copying from the email you received:
“Thanks for purchasing a year of Cam Plus.”
I haven’t bought any equipment yet, but I’ve read a lot about it. I’m pretty sure that you can’t buy a Cam Plus subscription if you don’t buy a camera first, so I assume you already owned a camera before you bought the V3.
The V3 camera you bought did not come with a free 1 year Cam Plus subscription. The promotion never said that it would. The promotion said that you would get a V3 camera if you paid full price for a 1 year Cam Plus subscription.
They did extend your 1-year subscription for an extra 3 months because the camera was a pre-order and you didn’t get it for a while after you ordered it. The subscription starts the day that you pay for the subscription (not the day you receive the camera.) That’s why they gave you the extra 3 months for free.
I have to assume that the one year subscription that you bought was for a camera that you already owned, however this seems strange since they talk about your V3 camera’s subscription.
You are able to transfer a Cam Plus subscription from one camera to another. Perhaps you bought the one year subscription and never activated it? I know that the free one month Cam Plus subscription that comes with every new camera purchase starts the day you place the order (that’s why you got about 14 days instead of a month.) Maybe you have to activate a one-year subscription and apply it to the camera of your choice, I’m not sure.
So, perhaps you have to activate your 1 year subscription.
I literally just placed my order for the starter system now (with 1 year of monitoring) and it said that I should be sure that I’m logged into the account which I want to apply my monitoring subscription to. It said that if I’m logged into a different account, then my monitoring subscription will apply to that account.
I doubt that you have two different accounts, but theoretically the problem could be that you were logged into a different account when you ordered the one year Cam Plus subscription.
Lastly, please post the full coupon code. If it can only be used once, then you’ve already used it so it can’t hurt you to tell me what the entire code is. I’m hoping that I can use it even though I’m guessing I probably can’t .