Wyze Cam v3 Firmware 4.36.0.252 Released - 2/17/21

Good morning, forum folks!

Wyze Cam v3 firmware 4.36.0.252 is releasing today! This fixes a bug that caused excessive DNS lookups as well as includes the fixes from the previous version such as improved microSD card recognition and Spotlight bug fixes.

Read our Release Notes:

https://wyzelabs.zendesk.com/hc/en-us/articles/360024852172-Release-Notes

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I downloaded the .252 software to all 3) of my V3 cams. Re-booted phone and re-connected to the cams.

Tried to record 5 seconds or so on “View Playback”, Pushed the “Record” button, Record Timer pops up, recorded 5 seconds of video and pushed the Record button to complete the recording. “Saved Successfully” displayed on bottom of screen.
Go to Album or phone Gallery. Picture Icons are there, but no video. 00.00 - 00.01.

The Record does work on Livestream.

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Why does Wyze repeat fixes that have already been done?

after i unplug power (USB) and plug it back … recording works for me , i am using IOS

Formatting 128gb from App menu also works now too , use to need guiformat before …

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Unplugged all 3) V3’s, and all 3) still will not save a complete recording in Playback mode in the Album or Gallery. Icon of video is there in both like a still shot, hit play, black screen with play cursor, 00:00 - 00:01 on recording time.
Last time the record function worked in Playback was on 1/16/21. I DL’d the updates since and has not worked.

looks like you on Android, I am on IOS …

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FYI: Rumor has it that the latest Android beta app resolves this issue.

I know this is for v3 but any effort on the v2 DNS flood? The release notes on v2 beta are silent on this.

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@gemniii, we stopped sending out the previous update and pulled the file from the Release Notes. So folks that didn’t have the previous update still need that content. :slight_smile:

No, this would not impact Wyze Cam v2. Could you please post a link to a post about v2 experiencing this? I’ll get it to the team!

Sorry to hear about the recording trouble! Have you reached out to customer support about that?

Wyze Customer Support

Yes, a couple of weeks ago after the last software update. I lost the record in playback function and posted the same issue on the forum here and I submitted to Wyze tech for a fix and response. I was hoping this update corrected it.
Got one response a few days after I submitted that “we received your request, we’re very busy, etc”…haven’t heard anything since.

Upgraded my 3 outdoor cameras to latest update earlier this week.

All cameras now show “offline”.

If I click on an individual camera I do show a live stream.

How do I fix and does this happen to everyone when you OK an update?

Does not do this for V2 or V3 cameras!

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I started a thread nearly 2 months ago that discusses this issue in length. All of the case numbers can be found in the thread along with all of the 10’s of hours I’ve spend discussing and troubleshooting this issue.

recording-of-playback-from-a-v3-cam-FAILED

In short, the v3 I ordered in October suffered from this problem the day it arrived. The 2nd v3 I ordered, which showed up in mid/late January, did not suffer from this problem until today.

The only work around that is proven to work 100% of the time for Android users is the currently released v3 firmware paired with the current Android beta app.

I tried to not become a beta user, but if I want my v3’s to record from playback I have no choice.

Check out the thread I started over 6 weeks ago:

recording-of-playback-from-a-v3-cam-FAILED

If you want this functionality to work, you’ll have to install the most current firmware, which clearly you have, and then install the most current version of the beta application for Android.

FYI: This issue was actually first reported here in the forums back in December of 2020. The person that reported it here also worked with WYZE support back in December.

I downloaded the latest Wyze firmware and their Wyze Beta App and my V3’s still won’t record in Playback mode. V2’s working fine.

Wyze needs to stop introducing scales, sprinklers, vacuums, thermos, etc. until they get their core product (cameras) working without glitches.

Good morning Sturoid:

Within the app if you go to Account | About, what is the version number displayed below the WYZE logo? In order for recording from playback to function, it must be version 2.17.31…the current beta app version for Android.

I only found 1 app on Playstore that is Wyze Beta App.
I Dl’d it and re-booted my phone.
My versions shows v2.17.7
I went through the beta tester process, waiting for response from Wyze?

Yeah, that’s not the beta app. You have to sign up for the beta program and then figure out how to get your app updated. Once you go through all that rig-a-marole recording from playback will work.

Please note, I have no idea what kind of functionality you’re leaving on the table by installing the beta app. Nor do I know what kind of security holes exist in the beta application. Install and use at your own risk.

It’s sad that we have to do this to get the promised functionality of our $20.00 cams. I’m glad to see things work in the current beta app…this means WYZE is getting close to fixing this issue that has existed for many Android users since v3 product launch.