An update from Yun:
It was a busy week here at Wyze Labs. I promised that I would give you weekly updates on your v2 order. Sorry for being a few days late.
In the past couple of weeks, we tested 4 methods to clean up the dust particles on more than 7,000 sample units. The end result was promising. The leading method will be put to production at scale this week. Of course, we’ll keep monitoring the output to make sure the increase in production capacity doesn’t compromise quality.
At this point, I can tell you we’re confident that we’ll be able to start shipping your orders, along with the extension cable bonus, in the week of 4/2. All orders placed on or before 3/1 will be shipped before 4/16. There’s a good chance that some of the orders will be shipped out sooner, and if that happens you’ll be the first to know as you’ll receive a confirmation email as soon as your order ships.
I understand some of you may prefer to cancel your order due to the shipping delay. If so, please feel free to email firstname.lastname@example.org with “Cancel [Order Number]” as the subject line, and we’ll refund the full amount of your purchase right away.
Thank you for your continued trust and patience.
Founder & CEO, Wyze Labs