Hi, folks!
The Wyze Cam 4.X.6.191 firmware has a time zone bug. If your local time zone is not between GMT-8 to GMT+8, you may have had your Wyze Cams go offline after upgrading. We are working on a permanent solution and have identified the root cause. In the meantime, here is a workaround:
- You can always manually flash your firmware back to the last stable release version. Here are the instructions:
- If you want to continue using the 4.x.6.191 firmware version, you can perform the following steps:
a. Perform a factory reset for the camera. You can skip this step if you have an iOS device. The instruction for how to reset a camera can be found here:
b. In your smartphone’s operating system settings, change the time zone to somewhere between GMT-8 to GMT+8, such as New York, or LA.
c. After making sure the time is changed on the operating system, go to the Wyze app, delete that device, and re-add it. You should be able to connect the camera to the network and view the live stream now.
d. After your camera is connected to the network, you can now change the time zone on your operating system back to your local time zone. However, please do NOT use the “sync time” feature in the Wyze Cam’s Settings. This means your camera will stay in a time zone between GMT-8 to GMT+8. When we have fixed this problem permanently, you will be able to sync your Wyze Cam to your local time zone again.