Wyze cam v1, keeps disconnecting, Error -90, or unable to view video


#1

I have my V1 for about 5 months and it’s un-reliable so far for me to use to monitor.

It is running on firmwire 3.9.3.62 (latest) but kept telling me to update to the latest and failed after I click update.

Also if I sit here with the cam next to my router and try to restart the app a few times and look at the feeds, it will fail to authenticate 50% of the time and had to restart. Either that or error -90 and had to power cycle.

I kind of remember the first week I had this it had more stable and consistent connection.

Anyone else having issues like this or way around it?

Finally dug around and found the newer version of 3.9.3.72 (beta?) but with no manual option to download and install. OTA failed multiple times that just never worked.


#2

I would click the Support link at the top of this page and run through the troubleshooting section. If that doesn’t do it, and if you don’t get other help here from the community, file a support ticket, preferably from within the app while the bad camera is connected so that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.


#3

Thanks. Tried that and still waiting for response.

Meanwhile my cam is unusable…


#4

Do you have the support ticket # ? Our team has a backlog at the moment but will see where this is atm.


#5

I had the same problem. I unplugged and then factory reset the camera. Then I couldn’t get it to even connect to my network.
I left it unplugged for a week and sent a support ticket in. They got back to me with try this and that, etc. Reconnected the camera to try it and it worked like new. 2 weeks later it is flakey again.

Try to get yours replaced if you can. That’s what I am going to try.


#6

Hi Mark,

Chuck has solved my issue and it’s replacing the unit.

Thank you for following up.

John