Happens on occasion to some of my V3’s usually a power cycle clears it up, but when it does not deleting and setting back up resolves the offline camera that is able to stream issue.
Se here just started tonight
My offline report issue was due to a default router setting called something about bandwidth fairness. It had to be turned off. Otherwise the router kicks it off occasionally and when it logs back in on new ip their server don’t handle the change well.
Then when it just stops recording I have to delete the device and reinstall it. It’s annoying. That’s the main thing that is preventing me from being a long term subscriber. Every time something happens the darn camera wasn’t saving any videos online even though I have the paid liscene. I tried once or twice with tech support but they want to look at seemingly dumb things like what app version I have. If all cameras are working but one why does that matter? If it is removed and reinstall it works again. I also noticed it stops after a period of constant activity like a tree blowing in the wind all day then it will not record anything again until remove and install. Maybe they kick it due to excess activity. If so they need to auto reconnect later but it appears never to resume. Happens on multiple cameras each right after a long period of activity. Once it was a spider web glimmer. Thanks. Hope it helps.
I bought tow cams about 2 years ago. The first one still works perfectly except it doesn’t capture motion as before. The second one work perfectly at the beginning then offline most of the times. I gave up after asking for support few time ( I was told to reset and I did 3 times but didn’t help) but I need it to work now. I read some advice but don’t understand. So, can you help please? Thanks
check your router advanced setrings for network fairness or a similar setting and disable it.
Will try. Thanks
it means the router kicks off inactive devices. then the camera doesnt connect back to thier system correctly for some reason.
Yeah, I did called for supported few times. They all told me to delete the app, redownload, reconnect …but didn’t help. I hear the clicking sound of the cam from disconnect and reconnect all the time.
Exact same issue cam V3 randomly says offline but can see Livestream and it records clips just fine. Usually power cycle will resolve this but it’s anoying as it undermines my confidence in this otherwise great camera. And yes the camera is updated to the latest firmware and I am using the latest version of the app. This has been an issue for months
I have the same issues with the V3 camera where I can see live streams but it says it is offline.
Some people were able to resolve their issues by disabling the Airtime Fairness on their WiFi router, but I do not have that on my Netgear Orbi router so I do not think that is it.
When looking at the Camera’s IP address on the Wyze App I noticed that even though the camera is working (when offline) that the IP address listed does not match the IP address in the router for that MAC address.
Not sure if the camera keeps on getting a new IP from the router via DHCP from time to time, etc…
I went ahead and assigned a static IP address on the router to all the Wyze cameras so it will always get the same IP address and power cycled all cameras.
It has been over a week and I no longer see the offline issue.
Not sure if this is an issue with the router or if it is a bug when the camera gets a new IP address from the router and it has it cached in a couple of places.
So it looks like this solves the issue or at least is a workaround.
There is a known issue (that I thought was fixed) where some cameras present a different MAC address at times, and thus can end up with two different leased IP addresses as far as the router is concerned.
Happened to me…AFTER I upgraded firmware as requested. Sigh.