One of my Wyze Cams is a Wyze Cam Pan and I noticed it was offline this week for no reason (my other cams were fine). I checked and it was plugged in properly but just showing offline with the camera eyeball pointed at the ceiling. In my Wyze app it showed offline and suggested a power cycle. This did nothing. So I figured I should probably try deleting it from my app and resetting the camera up like new. Did not work. Will not stay on and has no voice prompts.
I logged into the support site and saw I should check the LED status light on the camera. When I plug it in the light does not come on unless I rotate the base so the power cord is at the back. Then the solid yellow light comes on and then eventually begins flashing yellow. If I do nothing it eventually shuts off and rotates the cord to the side where the Setup button is. If I hold the Setup button it eventually makes a bell sound but never says “Ready to Connect.” Then it rotates the power cord as previously described and turns off the device. I tried another power cord as the article (https://support.wyzecam.com/hc/en-us/articles/360022501071&?section=no-voice-during-setup) suggested. Had no effect. The article provided no further assistance so I thought I would try a post in this forum.
Please help! I use this camera to watch over my 84 year old mother. (I actually have multiple ones in her home but this is the only PAN one.)