Wyze Cam Pan not detecting motion, motion tracking, etc

I received 2 wyze cams v2 today. Setup was a breeze but no motion detection, no alerts. Sound detection works ok. I am really hoping this issue is sorted out soon!

@krista.seguin Welcome to the community! Sorry for the motion detection problem and appreciate your patience in this matter. This issue is top priority and will be fixed as soon as possible. :slightly_smiling_face:

Hi there.
I have the same problem. I correspond with support. Recommended to flash the old firmware 4.10.3.108

Motion detection and alerts started working!

You’re right. Motion detection is back in that firmware. However there is still no recordings of the event.

I have an event record:

My bad. Youre right again. It started recording the event in the cloud and sd.

Did your pan crashed on you? This is the 2nd time it crashes one me like rebooting by itself.

Mysticism! After I updated one of my cameras with an old firmware 4.10.3.108, the other one that also worked with firmware 4.10.5.98 in motion detection mode! I am glad. It remains to try to upgrade the first camera to a modern firmware and look at the results.

I have a suspicion - when posting with support I provided a link to the post: Pan Cam (FW 4.10.5.34) No motion detection, tracking or notifications (12-30-2019)
Maybe they fixed something in that direction? Who has cameras with the latest firmware - check if motion recognition has worked?

Same happened here. Hope they could fix it soon. I bought Wyze Cam Pan just because of this function.

They had me do that too. Didn’t work for me.
Turning sensitivity to 100% also didn’t work for me.

Don’t know what happened… But both of the pan cams are now detecting motion after a reboot!! Firmware hasn’t changed, but after unplugging, and rebooting, green boxes all over…?? Great!!

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Hi all, we’re actively looking into this issue. If possible, I’d like to ask you a favor to test an internal test firmware version with extra log files and send me the log so we can find the root cause faster.
Here’s the instruction.

  1. Please manually flash it onto your Pan using the attachment firmware file. How to flash

  2. Make sure motion detection is turned on and try to trigger a motion event, try motion tracking and motion tagging and see if they work or not.

  3. If it’s not detecting motion, please send me an app log. Make sure you select the Pan cam when you select the device to send the log so that the firmware log is also attached. How to send logs

  4. Please cc me at ltan@wyze.com or let me know your ticket number so we can locate it in our system.

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Hi. After the upgrade to version 4.10.5.102 my pan camera is working - motion tracking and motion tagging is worked. Thanks for you help!

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Also have been having issues on several of mine. Love my Wyze cams and own many but don’t use for security due to issues such as this. Use them for non-critical situations, ie monitor things, .i.e. did we really lock the gate? Side note too lazy to go outside when weather isn’t good!

I use it all the time Tiny Cam Pro as my PVR basically…maybe time for you to add some Ram! Hehe. I can sell you some, no issues!

Sorry guys have a story but hit reply by mistake

I have two Cam Pans. One from early January has no issues at all. The 2nd from mid January, motion would not work. I’m was about to install the test firmware but I didn’t need to. It just started working after a reboot. I did try this many times before (rebooting) , as well as reinstall / reinstall but up until now it did not change anything. super glad it’s working now. These little Cams are great values for the money. I’ll be buying more. And by the way, I use mine out side with protective silicone covers. No issues. It was 2 degrees Fahrenheit this morning.

Very strange, but I also have a cam pan (purchased in Dec) that I decided to install a few weeks ago and it did not detect, record & notify. I have 3 other pan cams that work fine. Reading through this post today and decided to reset the cam pan that was not working properly and out of the blue it started working…guess everyone should try and reset their cameras not working. Good luck!

I returned the original pan cam and received a new one with version 4.10.3.61 and it worked fine except, of course, it was missing security updates and other features that came in later firmware versions. Finally, two days later, I gathered the courage to upgrade to 4.10.5.98 and it works fine!

I am having the same issue on a pan cam I just installed, no alerts on motion or sound. My square ones work perfectly but not this one :frowning:

Hi. Installed a new camera Cam v.2. Updated it to 4.9.5.98 firmware. In the morning (02.18.2020 07:09 Kyiv time) I changed the resolution from SD to HD, turned on the Detects Sound recording - noticed that detection motion stopped working on Cam v.2 (any movement is not indicatе by a green rectangle). Also, noticed that the detection motion stopped working on the Pan Cam camera with 4.10.5.102 firmware. On the other Pan Cam camera with 4.10.5.98 firmware the detection motion is work. I restarted the first two cameras - detection motion started working.