I would highly recommend anyone having this issue to please submit a support request through the app, complete with logs. Then post your support tickets number in this thread. I will see what I can do to get some visibility on this.
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. Depending on the nature of the problem, rather than use the previous website link, it is helpful to submit an App Log and/or a Firmware Log.