Sorry about the issue! Are you using an iOS device? What OS is running on it? Was it stuck at the splash screen? Could you send me an app log at firstname.lastname@example.org?
Here are the instructions to send us your app log:
In the Wyze app, go to My Account -> Help & Feedback -> tap Feedback at the bottom of the page.
In the Issue field, enter your ticket number if you have one already, otherwise name appropriately. In the Details field, please enter a brief description of the issue you’re having. Make sure to leave the box checked next to ‘Log file will be sent to the R&D team to help investigate your issue’ option at the bottom of the form and tap Submit.