Wyze Cam Pan Update


Since updating to, my camera no longer detects/records motion. I had no issues PRIOR to updating. I have formatted the SD card, turned off detection zone, turned on detection zone, increased sensitivity to 100, removed the beta app and rebooted the camera. Any other ideas? I’m currently running the public release, not beta.


Hello All,
Our Pan Cam IS recording events now, however, we are not getting notifications.
In the app, events, it does not show an alert that an event has been posted. I get no alert on the phone either. The only way I actually know that an event has been recorded is open the events and see if there are recordings.
Hopefully, wyze will get the visual and audible intrusion alert notifications working soon as it is one of the main reasons we buy the cams.
Perdido Beach


Since the update my pan has not worked. I sent a help ticket and have not seen a response,

How do I get my Pan back?



Hey, folks!

I apologize for my delay in getting back here. For those experiencing problems, please give me your support ticket numbers if you have any. For those that haven’t submitted a support ticket yet, please fill out this form and then tell me what support ticket number you receive. We are definitely running further behind than we would like to be and we’re sorry about that. We’re working on adjusting things internally to help alleviate the delay in responses.

Submit a request – Wyze


Brandy is issuing an rma for mine so guess will have to return since pulling the sd card out still doesn’t allow camera to activate. Ticket Re: [Wyze Ticket 225767] Re: cam pan no longer works

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I received another WyzeCamPan camera today and got a failed message when trying to update the firmware via the app. After that fail was unable to reconnect to the camera to try again and was forced to resort to “Plan B”— downloading the firmware to a micro SD card, which was successful.


jmarkcobb, thanks for letting me know! Sorry we weren’t able to get your Wyze Cam Pan working properly.

@TeddyCavachon, thanks for telling me! Sorry for the trouble but we’re happy to hear that you got it working. :slight_smile:


I just bought a Pan. It did one update to
It is prompting for this update to…but it keeps failing.
What do?
I have power cycled the cam.
Has no sd card in it yet, as i just got it and am tyring to setup.

Edit: After a few tries…it worked.


Check the device info to See if it did In fact update to 60


agreed with HDRock, lots of people are getting failed messages but if you look again it really did upgrade.
BUT, if you are still having problems you can flash to the .60 firmware or you can ask support or Gwen to push it out to you which is my preferred option if a cam is being sassy.

Here is a link to the firmware upgrades:

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Sassy cam :grinning::+1:

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Actually, a couple of Pan testers said the cameras were sassy. That’s why I initially named mine, “KungFu PanCam”.


No it did not update. I verified that.
After a few power cycles, it finaly succeeded.

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I forgot about that! They are quite sassy. :slight_smile:

@SpeedingCheetah, glad it finally worked! Sorry for the trouble with this.

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Did someone say SASSY?

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lol, It was me :grin: