We have a new Wyze Cam Pan update! We found that some Wyze Cam Pans were having trouble with Event videos after the last firmware update. We apologize and thank you for your patience. This update will resolve that problem. Thank you to the community members that worked with us by sending logs and helping us test the solution.
Wyze Cam Pan 4.10.3.60
Will this fix the cam pan sound issue also ?
No, this one only addresses the Event video issue that was reported with the previous firmware update.
Thanks Gwendolyn
My pan is doing what itâs supposed to do except for the sound Issue
My Pan cam wonât update. I tried three times and it goes through the upgrade process with the status bar %, but at about 30 % it fails and goes back to the screen with the check for updates
@HDRock, thanks for the confirmation!
@raym64, could you please try moving your Wyze Cam Pan closer to the router in case thatâs the problem? If that doesnât do the trick, weâll work on it from there. 
That wasnât it, but I finally got it to take. I tried a couple more times without success and even tried a factory reset and it still wouldnât upgrade. My solution was to download an older firmware (4.10.3.40) and install that one via SD card. Then when I upgraded to .60 it went fine the first try. I think there was something corrupt with my .50 firmware because I also couldnât get the sense bridge to stay connected and none of the sensors would add ever since I went from the RTSP firmware back to 4.10.3.50. Iâll give Wyze Sense another try with 4.10.3.60
Oooh⌠Yeah, that does sound funky. Sorry it was such a pain! Thanks for letting me know and please let me know how it goes with Wyze Sense now.
@UserCustomerGwen Motion detection Never did stop working on my pan , Itâs been working all along
I still canât get Wyze sense to work correctly. When I remove and plug in the bridge i connects and goes solid blue and I can see it in the IOS app. However, it randomly drops and can no longer be seen under âextended devicesâ, often within a few minutes. While it is solid blue I go to add devices, select contact sensor, select camera name, and do the pin thing with the 3 red blinks and it just times out every time. Same with the motion sensor. The weird thing is that when I first tried Wyze sense, I was on the RTSP firmware and I was able to add the sensors. However, the bridge kept dropping offline and I thought it may have been because of the RTSP firmware. Thatâs one of the reasons I went back to standard firmware and the bridge still drops like on the RTSP and I have not been able to add any sensors.
Yeah, letâs get you in touch with the tech Wizards. I think this may be outside of my experience level for the moment and I apologize. Hereâs the form for getting in contact with the team!
Thanks! Will do
Youâre welcome! Sorry I couldnât solve your problem here. Thank you for your patience!
Hi Gwendolyn,
Can you tell me if this pertains to the lack of apparent recorded footage for playback on firmwares later than v4.10.3.40? Or is this something else?
My cam pans have had considerable trouble with next to nothing recorded for playback whenever I go beyond the .40 firmware. Hope that youâre saying this has been addressed in .60 ?
I canât say for sure⌠If that doesnât resolve with the .60 firmware, please contact our customer support using this form so that we can look into it for you!
Sorry to hear about the recording trouble. 
Thanks, but Iâve got several tickets open and have shared profusely already. Just wondering if you have anything a little more specific about this firmware release. I really dig yâall and wyze in general, but thatâs a pretty vague description above⌠
Can you elaborate as to whether the âevent videosâ issue addressed is in regard to recording, playback, or something else?
This was an issue that seemed to only affect cameras that hadnât been previously updated. We fixed that issue on our end and then sent out an upgrade so people could access the fix. âEvent videosâ only refers to the 12-second videos in the Events tab. So my bet is that itâs not fixing the problem that youâre running into but I donât know enough about yours to say that for certain.
Roger that. This sounds like its related only to those 12sec alerts in the Events section of the app as you mentioned.
Iâve described & observed something different when I go beyond the .40 firmware in this thread:
Do you know offhand if the .40 firmware supports wyze sense? Thanks so much for the clarification btw!
Sorry, secondary_2g. I hope we figure out whatâs going wrong with your recording soon!