Hi Antonius. Thank you for your response.
The base is connected via WiFi. I already did the reset in my troubleshooting call. I might try leaving it without power for at least an hour.
As for support - I tried calling them, but I wouldn’t want to waste my time on-hold if there is a wait time of more than 10~20-minutes. Hence, have just been emailing them…
Which I quote,
I would appreciate it if we don’t go around in circles here. I already had a troubleshooting call a week back and we had gone through these steps and more and as well mentioning that I have the iOS app and firmware updated.
> Here are some troubleshooting steps we can try to help us isolate what's causing the issue.
> 1. Please check to ensure that your app is updated. To check and update your app please click here.
> 2. Please check to ensure that your camera's firmware is updated. For details please click here.
> 3. If both app and firmware are updated but the issue is still the same, please log out from the app then log back in.
> 4. If still no go, please force close the Wyze app and restart the device.
> 5. Try changing your internet source from WiFi to mobile data.
> 6. Also, to isolate this, please try using a different mobile device (Android) and observe if the issue will still be the same.
That said, I don’t think I would need to buy an Android phone just to test this out if I already have an iOS?
I would respectfully suggest that this be escalated to the next level of support to replicate the issue rather than going through Knowledge Base and Support articles. Again, I had gone over all these with John a week back.
If Wyze is unable to provide a timely solution, all I ask then is a complete refund of my purchase price for the WCO, Base Station and Wyze SD card because it becomes unusable for me…
Looking forward to their next response…