You won’t receive replies on log submittals. Those go to the Devs, not Support. Hopefully the Devs will see the issue in the logs, and create a firmware update to fix it.
If you want to directly speak to someone at Wyze, your best path is to contact them is by phone at (206) 339-9646 Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT.
I’ve had numerous issues with my base also. Called support many times, they said their having issues replacing “Base Stations” due to the supply chain + COVID-19. I’ve head that so many times. I’m not a fan of Wyze, their just a very small start up company, who in the past where cash strapped. Investors came in to help AGAIN with several $ million. They need better associates who know what going on, instead of tell you what you want to hear.
Solid yellow light remained for about 2-3 mins before it started flashing blue, etc. and at the end turns like a pinkish color which means it worked. But if you’re experiencing more like 5-10 mins on yellow then it’s probably not working.
got through to phone support finally. zero hope of recovering a solid yellow WCO base. they are replacing it. I would suggest anyone suffering from this to call them and get it replaced.
Had the same issues…too WYZE almost a month for a replacement. I returned thre junk back to AAmazon for a refund. Went to a reliable established company. Remember, Wyze is just a start up……way over their heads.
I have a WCO at remote install under this beta version. It has been working flawlessly but the other day one of the WCOs ceased to provide a feed with an eventual timeout "Getting video data 3/3).
The other three cameras are working fine and I also have the base station on a remote control plug so looks like next time I am there I will cross fingers and hope the single WCO reboot fixes it.