Hi all! We’ve heard some of you have run into problems setting up your new Wyze Bulbs. Here are a few common issues to watch out for:
- Make sure you are entering the correct password for your 2.4GHz WiFi network. You can click the eye icon to reveal the password and confirm there isn’t a typo. Wyze Bulbs do not work with 5GHz networks.
- Prior to setting up Wyze Bulb turn your cellular data off. Because the Wyze Bulb’s WiFi network doesn’t have internet access some phones may automatically reconnect to your cell data. This will prevent setup.
- When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Click on this notification and opt to stay connected to the Bulb’s network. Then return to the Wyze app. If you continue to have trouble or do not see this pop-up, forget the Wyze Bulb’s WiFi network and try again.
I hope these troubleshooting steps help and you are all enjoying your Wyze Bulbs!