Hello everyone,
So not sure if this is only happening to me but I placed an order for the new wyze bulb back in May when they had the presale and it said the orders were going to be shipped after June 18. I checked my order history on June 18 and it said the same thing… order are going to be shipped after June 18, I checked this morning June 20 to see if any updates were available and my order is gone so I can not check the status of it. I do have an email with the order # but when i input the info to track it it does not find an order with the order # I have.
I hope its just a glitch and not that they lost my order because I was charged for the order.
All my past orders are missing from the app, too, including my bulb purchase. However, I did get an email the other day saying they were close to shipping them, so I’m sure they will take care of it.
Yes, it’s a glitch, a Wyze person, Anjel wrote " We are currently updating the previous order part of our database to make it more efficient. Unfortunately this process takes about 48 - 72 hours to run through all the orders which is why you are currently not currently seeing your orders. "
Mine came back.
So its been 6 days since I posted the initial message and I still dont have an order on my account or received an email from WYZE not very happy so far.