Wyze Buds Windows 10 usage

Trying to use the Buds on a Win 10 Dell laptop. They pair but not as an audio device. Any ideas would be appreciated. Thanks!

I hadn’t done this yet so your post gave me a kick to try.

I was able to connect my WBPs to my Dell Windows 10 device following normal procedures to connect a Bluetooth audio device.

I also used them for a teams meeting right after and had to set the preference but they worked.
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First thought:
IF connected to another device; Did you disconnect the WBPs from any other device that they were/may have been connected to before connecting to the Windows 10 device?

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I was able to connect fairly easily to my Win10 laptop. But, I’m unable to control the volume. Does anyone have any suggestions?

Welcome!

Can you control the volume with the pc volume controls in the taskbar on the bottom right? Not sure the touch controls work on PC, but I could be wrong l. Can check later.

I adjusted my volume in MS teams when I used them.

No. Nothing worked. I tried Teams, Skype, and just the Windows sound controls. FYI, I’m a 40+yr IT guy. When I paired them with my personal Lenovo laptop, everything works as expected.

When I submitted a ticket to Wyze support they said check for compatibility. I don’t even know what that means. How do I check the compatibility? Especially when every other Bluetooth device I use works just fine?

Thanks for the response and suggestions. I know you don’t know my level of experience and it’s always good to start with the basics.

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We have a similar background then, I just haven’t hit Grandpa status yet :smiley:
Best I can tell you is I did nothing special and they worked without issue on my Dell Latitude 7390 2 in 1.

Obviously, there’s something very particular that Wyze either doesn’t know about or won’t say.

I paired mine and used them on my Samsung Windows 10 laptop , paired them and used them on my Samsung TV , the volume it’s regulated by the TV or the laptop

It took awhile to figure this out, but if you take the buds OUT of the case when pairing with your computer, they will show as an audio device.

UPDATE:

Got a reply from Wyze support suggesting a factory reset and that did the trick. Everything works as expected with my Dell laptop. I can control the volume from the laptop and from the buds.

No idea why they didn’t work yesterday right after I got them out of the box, but they’re working now.

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When using my Win 10 laptop, I noticed that I have 2 devices show under the volume controls. The second device will control the volume. This is how my other bluetooth headphones work. Can confirm that they work with Skype,

Thanks everyone for your comments! Deleting the Buds Pro from my phone was the trick for me.
The first time Windows paired, it paired as a tablet, not an audio device.
Make sure your comp recognizes the Buds Pro as an audio device and it should work for you. :wink:

2021-08-30 08_47_10-Add a device

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