I have an outdoor base and I had to move it to a new location in my house. I unplugged the base and the network cable and moved the device to a new location. When I plugged the base in, the blue light will not stop flashing and the app shows my base and my cameras are all disconnected from my network.
In the app, I removed the base as a device and then tried to re-add the Wyze base:
- Add device
- Select Cameras
- Select Wyze Base Station
- Plug in the power and network cable to the base, blue light on base is flashing
- app is searching for the base but never finds it
- After 2 minutes, I check the box for ‘The status light is solid blue’, next
- select ‘Set up with QR code instead’
- Scan QR code
- Select the button ‘Go to Wi-Fi selection’ (the blue light is still flashing on the base)
- In the wireless settings, I wait for about a minute to see if all the local wireless networks populate. I am looking for Wyze_bind_xxx but it never appears .
- In my Wi-Fi settings, I click on ‘Other’ and manually enter Wyze_bind_xxx and select Join. I get an error that the network cannot be found ( the blue light on the base is still flashing )
I have tried to press the reset button and add the base using the same steps I listed above and I still don’t see the Wyze_bind_xxx network and my base is still flashing blue . I tried entering the wireless network manually using wyze_bind_xxx, Wyze_bind_XXX, wyze_bind_XXX, and various incarnations of the Wyze base network. My wireless network has 2.4GHz and 5GHz. I have disabled the 5GHz antennas. My router is an Asus RT-AC3200 and I have been using this router with this base and my outdoor cameras for over a year (at least). I have also tried adding the base using the mac address and the wyze network does not appear in the list of wireless connections and that infernal blue light keeps flashing .
I am using an iPhone 12 with 14.7.1. My Wyze base should have the latest firmware but I cannot see it because I cannot add the base.
After contacting support, they sent my instructions to download and run the RouteThis app. It scanned my network, collected “data” and then automatically sent it somewhere. It doesn’t say where the data went or what was collected. I was never given the option to review the data collected. Very alarming that with all the data breaches, this is the technique Wyze has chosen to collect data. Not OK.
The problem is with the Wyze base, not my wireless network. Come on Wyze, you can do better than this.