Wyze Band Issue Updates - 05/12/2020

I’m glad that the official launch has been postponed because there are still many lingering issues. I’m kind of surprised that many of these bugs did not get ironed out before the early access release but I’m glad you guys are trying to improve this product. I have firmware v1.0.6.43 running Wyze v2.10.74 on Android 10 on a Pixel 3a.

I remember you posted in the AMA thread saying you would definitely make running in the background optional. Is this redesign still in the works? You stated that you can get push notifications even when the app is closed. However, I get a notification saying “Band connection is running. This keeps the wyze band live for Alexa, shortcut, and notifications”. I don’t believe the push notifications work when the app is closed. Wyze Band and Scale AMA 3/24 at 12:00PM PT

Here are some other feedback/recommendations. I haven’t sent a log for each issue though but I will try to send them as I see them happening.

  1. When I receive a SMS text message through Android messages, I will receive multiple notifications for the same message. I have reported a log for this. I have received up to 7 duplicate notifications for the same message in the past.

  2. Also, one time, I got a notification that says there is a SMS text message from someone on my contact list but it was NOT the sender of the message. Others have reported this as well.

  3. Gmail notifications do not work.

  4. Google Hangouts notifications do not work properly. It will say the sender hangout group names but it does not show the content of the message. It says something like “new message” …and then it lists the server hangout group or group names. Then if another hangout comes it says "2 new messages…“Names of senders i.e. Coworkers, Family”

  5. Sometimes I’ve lost connection with the band and it doesn’t automatically reconnect when the band is near. Hopefully this is addressed with the new FW.

  6. Weather is not useful because you have to open your app and sync data in order to get the latest weather information. Might be an Android only issue.

  7. There are also multiple posts about the issue with pairing the band with more than 1 device, See here: Syncing Band to Multiple Devices

  8. Band UI - It would be more intuitive to be able to swipe right to clear individual notifications instead of tapping the bottom button.

  9. There are several posts about the sleep, step count, and heart rate accuracy as well. I noticed these do not seem as accurate as my Fitbit but it may vary with each user. It would be nice to be able to edit sleep and wake times if the sleep is calculated wrong though.

  10. There is no option to snooze the alarm or have it automatically go off again in a certain number of minutes if no one has acknowledged it.

  11. Google calendar notifications contain weird box characters before and after the names and times.

Thanks for improving this product and I hope these issues can get all resolved eventually before the actual release. Sorry I have so much feedback! I really do enjoy using this band though so far…

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Remember to give those of us who do not use Alexa a way to disable Alexa entirely. I really do not like it vibrating everytime it touches skin and telling me to “set up Alexa”.

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I have Alexa but I prefer not to use it on my band. For now, I just turn on the locked setting so that it doesn’t accidentally activate Alexa. It makes it a little less convenient to swipe through the band screens though. I agree it would be nice to disable that setting altogether in settings.

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For some reason, this morning my Wyze band is not recording a single step or Calorie (which I assume are tied together), It does have sleep & heartbeat, but zero steps even though there should be a couple hundred by now…

EDIT: It started working once I turned mobile data back on.

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Good Day

First sorry if this is not the correct place to ask this or if it has been asked before.
Trying to find an answer.

I do not have the Wyze band but my phone tells me “Band connection is running”
I do not want this to drain my battery nor do I use the band. Not to say I wont get on later on but for now I do not.
How can I disable this in the app?
My searches did not turn up anything so that is why I am asking here.

thank you in advance for your help.

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This should have been addressed with the v2.10.74 update.

Another option is here… But you should respond if that updated app didn’t fix it.

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Thanks for all your hard work!
The Alexa fine-tuning is appreciated as this was the main motivation for my purchase of the Band.

Me too. Alexa was my Main reason for the purchase but it has never worked. Now the only response Alexa gives is, “No response. Please try again.”

I was hoping the Band would be easier to use than pulling out my phone and waiting for the Alexa Wigit to begin.

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I like to see alarm snooze option. It should be a very basic option in the first place. Hopefully we will see it soon in upcoming updates.

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Mine is still working perfectly. Have you checked the Wyze app to make sure it is linked? Are you aware that you don’t start the voice command with “Alexa” but just speak the command?

After some early glitches my Band is working very well. Thanks for working so hard to improve an already very good product!

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Are the firmware updates limited. I still am running 1.0.6.07 and it shows my firmware is up to date

One other thing I wish the Band could do…export all this walking/sleeping/heartbeat data to my pc or a spreadsheet. Shouldn’t I be able to connect my Android phone to my pc via the charging cable and export this data to my pc? What good is the data if its so tiny I can’t see it, or if I can’t do something constructive with the data (pie charts, bar charts, etc.)

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Delaying the official launch is a wise idea. This band was a total flop. Mine would never stay connected to my iPhone. I finally threw it in a drawer. I won’t be buying another one. This was an unusable product.

Blockquote I still am running 1.0.6.07 and it shows my firmware is up to date

I’ve got the same problem, yet @WyzeArthur mentions version 1.0.6.43! Am I missing something?

Mine too! Very happy with it! Even using it to open and close my living room drapes!

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Maybe it’s your iPhone. I have an Android Moto X4 and the Wyze Band is working perfectly with it. I’m sitting right here in the living room and turning lights on and off and opening and closing our drapes and Alexa is giving me weather updates requested by me from my Wyze Band.
I am also surprised by how long a charge lasts.

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Nope. Tried two different iPhones. Most recently the new iPhone SE (2020). Submitted over a dozen tickets to Wyze with no response. Reached out to “customer care” and they had me go through all of the stuff in the troubleshooting that I’ve already done. The back and forth became so time consuming that I told them to forget it and threw the band in a drawer. I offered to mail it back to Wyze if they would send a mailing label…

It was mentioned in the first bullet point about the battery drain. they stopped that firmware from going out to more people after a few people got it and reported the battery drain issue. " Bug fixes and the battery drain issue
We have been working on a firmware update that should fix most of the reported issues. It was gray-released for broader testing two weeks ago and it was reported to reduce battery life to 2~3 days for some users. Thanks to you, we stopped the update from releasing to all users."

I have android v2.10.74.
I am still getting persistant “band connection is running” notifications.
Can’t be cleared.