I got my Wyze Band and have been noticing that the Notifications and Shortcuts are only working if the Wyze App is actively running on the phone.
I close the app and I get the “always-on notification” at the top of my phone “Wyze is running” which I assumed was for the push notification delivery as well as the smart home control. However, none of those work unless the app is “fully” open on the phone.
I have run through all the troubleshooting steps and connectivity checks.
I finally contacted support and they are saying that those features will ONLY work if the app is active and running and background services will not work unless it is open. That being said if the apps open its not a background service in my opinion.
Can someone please help me shed some light on this cause if I have to pull out the phone, open the app, AND THEN go to the watch, pull up the shortcut and arm the house its not so much a smart home controller but a physical app extension. In that event, I would just arm on the initial app opening?