Wyze Band Charging Cable

I think there is a short or some other defect with my charger cradle because after charging once, it won’t charge again - I have jiggled it, pressed on it and done everything to try assure the terminals are connecting but no luck. I noticed the cradle for the charger looks very similar to the Fitbit Charge 2 - are they compatible?

I’d contact support for a replacement if it’s bad

My charging cable failed about a week ago. Fortunately, I have second a Wyze Band and have used that cable for charging both.

Reported the problem through the app, and received a (ticket) number which I failed to record.

Not sure what I should do now